The Fine Print

Terms & Conditions

For the sake of being clear to be kind, we are including details about our payment policies.

Payment terms do not apply to free events.

Please note that costs are incurred from the time of registration, as leaders, hosts and space for programs are booked according to the number of registrants. For this reason, cancellation and withdrawal fees apply.

General Terms and Conditions: General Terms and Conditions apply to all transactions and business practices with Novalda Coaching and Consulting Inc.

Payment and Enrollment: You may pay by Visa or MasterCard, and by bank transfer or e-transfer if you are in Canada. Completing an online purchase will authorize Novalda to immediately charge your credit card. Novalda reserves the right to cancel or move dates at our discretion without prior notice. Novalda will contact you to discuss other options.

Buyer’s Right to Cancel: You have a right to cancel your enrollment and potentially receive a refund by delivering a written notice via email to admin(at) All notices of cancellation, withdrawal or transfer will be acknowledged via email within ten (10) business days of the notification. You do not have the right to cancel by not attending a program you are registered in. If you do not show up to your program you will forfeit your entire fee paid for the program.. 

Cancellation and Refund Fees: Refunds are processed once a month. Refunds will be credited against the payment method used at the time of purchase. Written notification to cancel a program must be received 30 days or more prior to the course start date. In addition to the cancellation and refund policy, you will be charged a $200.00 CAD cancellation fee for cancellations prior to 30 days of the program start or orientation date. Cancellations within 30 days of the program will be addressed on an individual basis.

Program Withdrawal: If you withdraw from an individual course after the program has already begun, you will forfeit your program fee. Cancellation fees apply as listed above.

Right of Refusal: Novalda reserves the right to refuse an individual’s participation in a program. In addition, Novalda reserves the right to remove from a program any participant who is negatively impacting other students, leaders and/or the learning environment. Participants may also be denied attendance for non-payment of funds. Being asked not to participate in, or being removed from the program, as well as voluntarily choosing to leave the program is considered a withdrawal and will be handled as directed by the withdrawal policies.

Accredited Programs: For ICF or EMCC-accredited programs, participants must fulfill all requirements within the designated time to be able to graduate. Should a participant be missing components, these may be made up with the discretion of program leads. Additional fees, as outlined for specific programs, will be applied.

Feedback Processes

Feedback from participants is gathered both formally and informally. Formally, participants are asked to complete feedback surveys. Informal feedback is contracted with program leads and participants through designed alliances which are checked into regularly.

Additionally, Novalda provides a link for participants, contractors, and trainers to provide anonymous feedback at any time.

Specifically, program leads/coaches/mentors/supervisors are requested to let the Communications Coordinator know once sessions are complete and/or if a participant is not showing up to sessions. Themes may also be shared, whilst maintaining confidentiality. Should there be any complaints between leaders/ coaches/ mentors/ supervisors and participants/ coachees/ mentees/ supervisees, the contract asks for either or both to reach out to the Novalda Director for support, and if that does not resolve the situation reach out to the governing body for support. The specifics are stated clearly in specific contracts.


Equity, Diversity and Inclusion Policy

Purpose: To reaffirm our commitment to equity, diversity, and inclusion. To create and nurture a diverse and inclusive program that encompasses our legal, moral, and ethical responsibilities as coaches, supervisors and leaders.

We model to our learners the incorporation of ethical codes and practices (including the Global Code of Ethics), along with awareness and practice of anti-oppressive practices in our contracts and in our contracting, along with ethics and diversity and inclusion being woven through our course material, specifically in contracting around identity and privilege.

Principles: This policy is in place to support programs in bringing to life the principles of diversity, equality, human dignity, and reflecting them back in our interactions and decisions.


  • Equity: taking the range of human attributes and qualities into account and providing each individual with what they need to be successful.
  • Equality: providing each individual with the same or similar opportunities and ensuring fairness in processes and outcomes so that each individual has an equal opportunity to make the most of their abilities.
  • Diversity: the range of human differences, including diverse talents, perspectives, backgrounds, worldviews, ways of knowing, skills, and abilities.
  • Inclusion: ongoing practice of embracing equity, diversity, and taking action to create a supportive and welcoming environment.
  • Belonging: when each individual is supported, respected, and valued for their identity and unique traits that make them different from each other. Belonging is feeling part of a collective that is co-created by diverse individuals in the community.
  • Human Dignity: right to be safe, valued, respected, and treated ethically.


  • Foster a culture that embraces equity, diversity, inclusion, and belonging.
  • Acknowledge and address the biases, underlying beliefs and values, assumptions, and stereotypes that inhibit opportunity in the learning environment.
  • Welcome, embrace, and foster positive, informed and inclusive attitudes towards each other.
  • Provide environments that are free of discrimination and harassment, and inclusive of all individuals.
  • Ensure the inclusion of perspectives and voices of underrepresented groups.

We prohibit any act of bullying that targets an individual or group of people and threatens, humiliates or intimidates them, or interferes with their work. Prohibited conduct includes: verbal conduct (such as jokes, threats, slurs, epithets, stereotyping, unwelcome comments about a person’s protected characteristics, or offensive or derogatory voicemails); physical conduct (such as physically interfering with work, or impeding or blocking movements based on a person’s protected characteristics); and visual conduct (such as racially offensive, derogatory or obscene videos, emails, texts, photographs, calendars, posters, cards, cartoons, drawings, gestures, unwelcome notes or letters, or any other written or graphic material).

Allegations of harassment and bullying are taken very seriously by Novalda and are appropriately investigated, generally by the Director of Novalda. Reported incidents are investigated with an effort to keep the source of the report confidential, with the disclosure of information only as appropriate to facilitate the investigation or resolution of the matter. Where inappropriate conduct has occurred, specific disciplinary actions—up to and including discharge where appropriate—are implemented.

Novalda provides a link for participants, contractors, and trainers to provide anonymous feedback.

Ethical Codes and Practice

Ethical codes and practices are incorporated into contracts between our program leaders/coaches/mentors/supervisors and the organization and in the contracts between program leads/coaches/mentors/supervisors and participants /coachees /mentees /supervisees, as follows.

For coaches, mentors and supervisors:

  • “You agree to subscribe to the ethical code and practice of your accrediting organization. For instance, International Coaching Federation (ICF) Code of Ethics and/or European Mentoring and Coaching Counsel (EMCC) – now incorporated into the Global Code of Ethics or equivalent standard from another coaching governing body. The ICF and EMCC operate a complaints procedure, which you should direct your supervisee towards should they have serious concerns about your practice. If you’re not ICF or EMCC registered, you must advise your supervisee of the equivalent standard from another coaching governing body that you practice under.”

Diversity and Inclusion Declaration

The following diversity and inclusion declaration is incorporated into contracts with program personnel.

Novalda Coaching and Consulting Inc. is located on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Wesley First Nations). This land is also home to Northwest Métis and Métis Nation of Alberta, Region 3. We acknowledge the traditional caregivers of the land and the importance of a commitment to continued decolonization of our work.

We request that program leads and staff be aware of the land on which they work and acknowledges the land on which they and their clients are practicing, and design how that is to be acknowledged in the system going forward.

Novalda acknowledges that oppression is part of our society and comes in various forms such as white supremacy/racism, colonization, classism, sexism, cissexism, heterosexism, or ableism. These social dynamics may also influence the client relationship. Novalda is committed to acknowledging and taking responsibility for our privilege healthily. However, we are aware that we are conditioned by society, and that unlearning the dynamics of oppression is a life-long learning process. We may make mistakes and can only improve if feedback is provided. We encourage you the supervisor to mention concerns that show up in our systems.”

Novalda reviews hiring and termination patterns to make sure a diverse pool of program personnel are hired. Novalda strives to use  inclusive language in their materials and to ensure the company’s practices are inclusive.

Novalda Coaching & Consulting Inc.